At Clayie.com, we strive to provide you with the finest home decor products to enhance your living spaces. However, we understand that there may be instances where you may need to return or seek a refund for your purchase. To ensure a hassle-free experience for our valued customers, we have established the following Return and Refund Policy:

1. Return Eligibility

You may request a return or refund under the following circumstances:

• a. **Damaged or Defective Products:** If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item.
• b. **Incorrect Product:** If you receive a product that is different from what you ordered, please notify us within 7 days of receiving the item.
• c. **Change of Mind:** If you change your mind about a product, you can request a return within 15 days of receiving the item. However, please note that you will be responsible for return shipping costs, and the product must be in its original, unused condition with all tags and packaging intact.

**2. Non-Returnable Items**

Certain items are not eligible for returns or refunds. These include:

• a. Custom-made or personalized products.
• b. Products that have been used, altered, or damaged by the customer.

**3. Return Process**

To initiate a return or refund, please follow these steps:

• a. Contact our customer support team through our website or by email ([customer support email]) within the specified time frame for your return eligibility.
• b. Provide your order number, a detailed description of the issue, and any supporting images if applicable.
• c. Our customer support team will guide you through the return process, including providing you with a return authorization (RA) number and instructions on how to return the item.
• d. Please ensure that the product is securely packed for return, and use a reliable courier service with tracking to send it back to us.

**4. Refund Process**

Once we receive your returned item and inspect it, we will process your refund as follows:

• a. For damaged, defective, or incorrect products, we will provide a full refund, including shipping charges (if applicable), to the original payment method.
• b. For change of mind returns, we will refund the product cost only, excluding shipping charges. Return shipping costs will be the customer's responsibility.
• c. Refunds will be processed within 7 business days from the date we receive the returned item.

**5. Contact Information**

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

We value your trust and strive to provide you with the best shopping experience. Thank you for choosing clayie.com for your home decor needs.

This Return and Refund Policy is subject to change, and any updates will be posted on our website. Please review this policy regularly to stay informed about any changes.